Drinking water quality

We use the same water today that was on the planet billions of years ago – it just gets recycled.

Kettle

Taste or unusual smells

You may not notice, but every water supply has its own distinct taste due to its chemical composition.

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Hand filling up glass

My water looks unusual

Making sure water is wholesome and acceptable to consumers in terms of its appearance.

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Dishes

How hard is my water?

'Hard' water has lots of calcium in it – the more it contains, the harder the water is, it doesn't affect drinking water quality.

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Hand filling up glass

Stagnant water advice

Stagnant water can be harmful. If you’re reopening your business, read the following water hygiene information first.

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Girl with glass of water

How much chlorine is in my water?

Find out how we use chlorine in the water treatment process to make it clean and safe to drink.

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Who's responsible?

Is there any lead in my water?

Find out why lead in water is harmful, whether your property has lead pipes, and what you can do about it.

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Water testing

Our drinking water standards

It's our duty to ensure a wholesome supply of drinking water for our customers. 

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Water saving home visit

How we keep your pipes clean

Sometimes we move water through our pipes quickly to remove built up sediment - we call this process flushing.

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