Levels of Service for Water and Sewerage related service
In 2015, Water UK published a set of standards for all Water Companies to adhere to when dealing with household developer/owner regarding provision of Water and Sewerage related services.
Since July of the same year, Water UK have been reporting monthly on the performance of Water Companies and their ability to complete relevant tasks with defined periods. Please visit the Water UK site for full details: www.water.org.uk/developer-services
All Water Companies must provide monthly updates and can be audited on the details provided. This data provides transparency about performance and helps to improve standards of delivery to developers, self-lay providers (SLPs) and new appointees (NAVs). These standards also form part of the government initiative to publish levels of service for all utility providers.
Southern Water’s performance of Water related services including:
- Pre-development enquiries
- New water supply connections quoting and execution
- New water mains estimating and constructing
- Self-lay application processing
| Period | Southern Water | Industry average |
|---|---|---|
| Q2 (July – Sept 22) | 96.43% | 99.19% |
| Q1 (April – June 22) | 98.50% | 99.26% |
| Q4 (Jan – March 22) | 99.28% | 99.28% |
| Q3 (Oct – Dec 21) | 98.40% | 98.98% |
| Q2 (July – Sept 21) | 99.68% | 99.03% |
| Q1 (April – June 21) | 99.64% | 99.98% |
| Q4 (Jan – March 21) | 99.49% | 98.90% |
| Q3 (Oct – Dec 20) | 98.92% | 98.32% |
| Q2 (July – Sept 20) | 91.37% | 97.75% |
| Q1 (April – June 20) | 88.96% | 96.06% |
Southern Water’s performance of Sewer related services including:
- Pre-development enquiries
- Sewer requisition applications
- Sewer adoption and diversion applications
- Sewer connection applications
- Legal agreements
| Period | Southern Water | Industry average |
|---|---|---|
| Q2 (July – Sept 22) | 99.73% | 100.00% |
| Q1 (April – June 22) | 99.85% | 99.85 |
| Q4 (Jan – March 22) | 100.00% | 100.00% |
| Q3 (Oct – Dec 21) | 100.00% | 100.00% |
| Q2 (July – Sept 21) | 99.39% | 99.88% |
| Q1 (April – June 21) | 99.29% | 99.82% |
| Q4 (Jan – March 21) | 99.58% | 99.75% |
| Q3 (Oct – Dec 20) | 98.32% | 99.63% |
| Q2 (July – Sept 20) | 96.81% | 99.39% |
| Q1 (April – June 20) | 95.34% | 99.25% |