We apologise to customers in the ME8, ME9 and ME11 areas disrupted by a burst watermain in Mount Lane, Hartlip, near Sittingbourne on Saturday morning. We quickly re-routed water supplies to 2800 potentially affected properties in the area to bring the majority back in within a couple of hours.
Some homes in the area saw interrupted supplies due to low pressure and airlocks on and off throughout the weekend. The burst was repaired on Saturday and the network recharged slowly.
A second burst at a different location in Pear Tree Walk took place early this morning– engineers are onsite and starting to dig down to the burst. When we are ready to make the repair we may need to shut off supply again to around 40 homes in Pear Tree Walk to make the repair this afternoon. We will be delivering bottled water to the area for those still without water.
We are extremely sorry to all customers in the area who were impacted over the weekend and to those seeing further disruption today. We recognise the inconvenience this causes people. Customer whose supply was interrupted continually for more than 12 hours could be untitled to credit of £30 to your account via the guaranteed of service scheme, if you’ve been affected you can make a claim here Guaranteed standards of service (southernwater.co.uk). If anyone remains out of water this could be as a result of air locks please call us on 0330 3030368 to report so these can be resolved.