UPDATE - Friday 11 August - 12:10pm
We’re sorry some customers in Cobham postcode areas ME2 and some of ME3 experienced a loss of water or low pressure caused by a major burst water main in the area.
Our teams have stabilised the burst and everyone is now back in supply. The longer-term repair to fix the burst main will take time due to the complexity of the site.
Flooding Response
Our customer support teams are continuing to work with householders who have been flooded as a result of the initial burst. Anyone who is impacted should go through their own insurers in the first instance. We’re sorry for the pain and worry this must be causing.
UPDATE - Thursday 10 August - 12:00
We apologise for the ongoing disruption some customers may be experiencing in Cobham, postcode areas ME2 and some of ME3.
The location of the burst is complex, but our teams have now isolated the main and once this is stable will start excavation and repair.
As a precaution, bottled water deliveries are being made to customers on our Priority Services Register, and we’re working to setup a bottled water station.
Unfortunately, due to the scale of the burst, a small number of properties in the area have been flooded. Our customer support teams are working with householders to support them. Anyone impacted should contact their own insurers in the first instance as they will have access to the support needed.
Thursday 10 August - 10:00
We’re really sorry that customers in Cobham postcode areas ME2 and some of ME3 may experience low pressure or a loss of water supply today. This is being caused by a burst water main in the area.
Our teams are onsite and working hard to fix the burst however, due to the complex location of the burst, this is going to take time.
We’re starting to deliver bottled water to vulnerable customers on our Priority Services Register. If you are concerned or are a vulnerable customer and need access to bottled water as a priority, please call us on 0330 303 0368.
We’re also setting up bottled water stations where you’ll be able to collect the water you need. We’ll confirm locations and opening times as soon as we have them available.
We’ll be keeping the website and our social media channels up to date, so please check back regularly for current information.